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At Thame Cars we offer a range of services to support a safe, simple, convenient and happy experience for our customers. When your vehicle is booked in for a MOT, Service or Repair we don’t want you to worry about getting to work or running your daily errands. We can pick up your vehicle from you and deliver it back to you when its ready, if you prefer to drive yourself we have loan cars to keep you on the road, and we can also give you a lift back to your workplace or home.
We like free things! For every Service, MOT and repair customer we do a FREE vehicle health check, to give you an accurate idea about how your vehicle is performing. We also do a complementary wash, vacuum and sanatisation of your vehicle before handing it back to you. For a smooth and stress-free experience, if you prefer to wait for your vehicle we have a comfortable waiting area with a TV, Free Wi-Fi and complementary hot drinks.
Simple steps to finding the right garage for you
After buying a house, your car is one of the most valuable assets and one of the most essential tools for your day to day life. Which is why it is so important to find the right garage for your needs. Price is important but quality and trust should be the dominant factor of your decision. To help you decide we have put together steps to choosing the right garage for you.
Step 1: Do a Google search of your local garages, making sure that you don’t need to travel too far to get there and back.
Step 2: Do not judge based on price, think about what you are getting for your money.
Step 3: Make sure your read reviews! Find out what customers think of their experience with the garage through places like Google and Trustpilot.
Step 4: Visit the dealership to have a feel for the environment. View the waiting area and the workshop too. A clean and tidy workshop usually means that your car will be treated with care.
Read more about picking the right garage for your car servicing needs >
Our Service department at Thame Cars offer a 5-star experience to all our customers. Our team is highly knowledgeable and have decades of experience between them. They will take great care of your vehicle when it is booked in for a MOT, Service, Repair or Tyre. Our quality service is reflected by our Trustpilot reviews, our customers have rated us as Excellent!
What is the Thame Cars Vehicle Health Check?
The VHC is a thorough maintenance check which includes; a basic mechanical check to ensure the engine, gearbox and other fundamentals are operating correctly, checking of consumables such as wiper blades and light bulbs, a thorough brake check, and any other checks necessary to ensure your vehicle is safe and properly maintained.
It's a free service which only takes around 30 minutes, and once completed you will be given a printout with a detailed summary of the results. To enable you to make a quick and easy decision about what action - if any - to take in response to your VHC, we use a simple traffic light system as follows:
Green:
Good news! Your vehicle has been given a clean bill of health and no repair or maintenance work is required.
Amber :
While some work is advised or there are issues which could require attention in future and therefore should be monitored, no urgent repairs are needed at present. For example, brake wear might be nearing the point at which the brake pads should be replaced, however is currently within acceptable standards. In these types of cases we will send a reminder for you to come in when it is likely that further action is required, for another VHC to check the status of previous amber issues.
Red:
A Red VHC result denotes that there are urgent safety issues with your car which require immediate attention.
Service Plan FAQ's
At Thame Cars our formula is to make car ownership a Safe, Simple, Convenient and Happy experience for everyone. With this is mind we offer Service Plans for all our customers. A Service Plan is your own private inflation proof savings account with big benefits. For the same exact 5 star experience we provide, with a Service Plan you will save £40 off your Service & MOT, and 10% off all repairs within the duration of your plan. All you need to do is contact us and we will create a quote with a monthly direct debit based on the next service for your vehicle. No hidden costs. It is safe, simple, and convenient for you.
What will a service plan provide?
Our qualified mechanics will carry out each service in accordance with the schedule provided by your vehicle’s manufacturer. We use manufacturer supplied parts or the equivalent to protect your warranty. If you are based in the Thame of Oxford area, our service is ideal as we can offer free collection and delivery within a 10-mile radius of our showroom. We even include a free wash and vacuum.
What happens if I buy a new car?
We know that our customers may purchase a new car, so every plan is completely transferable. But, if you decide you no longer need the plan, we can offer you a refund for any unused amounts.
What date do I pay for the service plan?
The service plan payments are taken from your account by direct debit on the 1st of each month, or the next working day.
Our friendly team is always available to answer any questions you have about a service plan and will be able to quickly calculate a no obligation quote. To find out how much you could save, contact us today by phone. Alternatively, you are always welcome to visit our showroom.
Learn more about the benefits of having a Thame Cars Service Plan >
The Annual MOT Test
Your vehicles MOT test is like going to a doctor for a check-up. You can never be sure how it will go until you get there! An annual MOT test of your vehicle is a mandatory requirement which takes about 45 minutes, once your vehicle passes this test it is legal to drive on the road. Our mechanics will examine your vehicle by looking at essential components such as; tyres, suspension, brakes, exhaust emissions, windscreen and lights.
If for whatever reason your vehicle is to fail its MOT test, then you will be given advice on what is needed to be done to pass, and once these issues have been fixed you are entitled to a free retest at the same garage within 10 working days. However, if you are to take your vehicle away and bring it back you won’t be entitled to the free partial retest.
If you are one of the lucky ones to have a vehicle which is under 3 years old, a MOT test is not required. This is because on average it takes 36 months of driving until the car starts to show signs of performance deterioration.
Dashboard Symbols & Engine Management Light
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Next time you’re in your car, turn it on and familiarise yourself with the dashboard symbols. These should all appear just before you turn the engine on. Here are some of the symbols you are likely see:
1. Engine Management Light
Read about the reasons for the engine management light to trigger and what to do when it does >
2. Anti-Lock Braking System (ABS)
3. Diesel Particulate Filter (DPF)
4. Oil Light
5. Coolant
6. Battery
7. Tyre Pressure Warning
8. Traction Control System
9. Brake Light
Learn more about what these symbols mean and what to do if they appear >
How Do I Know If My Vehicle Needs a Service?
This article outlines the key indicators that suggest your car may need a service.
Thame Cars Service FAQ's
All the frequently asked questions we receive such as: What is the an Interim and a Full Service? and more
Part Exchange Frequently Asked Questions
This is an opportunity to run through some of the answers to the frequently asked questions we receive.
