3 things your business car garage should be doing

Posted by Thame Cars on May 29, 2019 10:37:00 AM

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If you're a business owner or fleet manager, there's nothing worse than an unreliable garage that charges too much, doesn't do work to a proper standard or hands you an unexpectedly large bill. Here at Thame Cars we've thought long and hard about how we can make life easier for our business customers, which is why we've designed our Business Vehicle Support (BVS) service.

Let's look at the three top things your garage should be doing for your business.

Reducing downtime

An empty van isn't earning your business money, and neither are your fleet cars if they're stuck in the garage while your drivers twiddle their thumbs. That's why we've reserved the first space in our workshop each day for our business customers, making sure we turn around your vehicle as quickly as possible and get it back out on the road doing its job. If you still need to be on the road while we've got your vehicle, we also provide an exclusive 50% off car or van hire to help reduce downtime to zero. Furthermore, we offer free delivery and collection within a 10 mile radius of our dealership for either your vehicle or its driver, saving your staff even more time and ensuring they can get on with their job while we take care of the fetching and carrying.

Approving work before it's carried out

Less scrupulous garages might see business customers as a blank cheque, with a big budget for car repairs and a less detailed eye for invoices. At Thame Cars we are a local business ourselves, and we understand the impact that unexpected or unauthorised costs can have on your company's cashflow and balance sheet. That's why we will always contact you if we identify any extra work needed while your vehicle is with us, giving you an itemised quote and an exact price to help you understand why the work is needed, and exactly how much it will cost. Also, we won't do the work until you authorise it, so the choice is completely yours. There are no scary surprises with Thame Cars, just a predictably high standard of care and honesty.

Interested in Business Vehicle Service Plans? Get in touch with our experts for  more details >

Single point of contact

There is nothing worse than wasting time on the phone to your garage, trying to get through to the person dealing with your vehicle and struggling to get updates when someone answers the phone who has no idea what's going on. All you ask is to speak to someone who can answer your queries and keep you informed, without any messing about. So, when you book your vehicle in with Thame Cars, we will provide you with a named contact who will look after the job from start to finish, keep you updated throughout, and be your single point of contact if you need to get in touch with us. They will know all about your vehicle, the work that's being done, when your vehicle will be ready and how much it's going to cost. We'll keep in touch by phone or email, whichever suits you best. We also aim to keep you updated without you needing to waste your time calling to chase us. It's a simple touch, but it makes a big difference to busy people like yourself.

So how can you tell the good garages from the bad ones? Keep an eye on their online reputation, because you can learn a lot about a company from their online reviews. Websites such as TrustPilot give an excellent measure of customer service, and here at Thame Cars we're very proud that our service has earned us a 5 Star rating on TrustPilot, from over 700 of our customers. You can also find out about the services each dealership offers from their website. Steer clear of the ones that don't advertise business or fleet services, because they might not be geared towards the needs of business customers. Feel free to visit the Thame Cars website here, where you can find out more about the bespoke service, we offer to our business customers with our Business Vehicle Support (BVS) service. 

If this all sounds good, feel free to pop in and see us, or call our dedicated Operations Manager Scott Price on 01844 390560, to set up a no-obligation meeting.

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